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[Order/Shipping Completion Email]

・Order completion email

If your order has been successfully completed, an "Order Completion Email (automatically sent)" will be sent to the email address you used when placing your order.

・Shipping completion email

After shipping is complete, we will send you a shipping notification email with the tracking number.

[About cancellation and returns]

We cannot accept cancellations, returns, or changes (color/size) for both regular products and pre-order products due to customer convenience after the order is completed. Please be sure to check once before placing your order.

[About defective products]

In the unlikely event that the product you receive is defective or incorrectly delivered, please read the defective product policy and contact ELOOPS customer support within 7 days of receiving the product.

[About the product]

*The color of the product may look different depending on the shooting location and lighting conditions.

Also, colors may appear different depending on your PC monitor environment. Please be aware of this before ordering.

*The listed size is the actual size of the product, and due to the characteristics of cloth products, there may be slight differences from the listed size.

*Please note that product images are samples and specifications such as color, size, and material blending ratio may change.

[About basting]

In rare cases, the pockets of clothes may be basted with sewing thread, but this is not a defective item as this is to prevent the item from losing its shape and to prevent dust from entering during storage. If you use a ripper instead of scissors, you can open the package cleanly, so please open it yourself.

You can use the following payment methods at our store.

◎Common compatible payment

・Various credit cards [VISA/MASTER/JCB/AMEX]

・AmazonPay

・Apple Pay

・Google Pay

・PayPal

◎Payment only available in Japan

・Convenience store payment [prepayment]

・Paypay / LINEPay / Merpay /auPAY / Rakuten Pay

・Paidy [pay later]

*A prescribed fee may be charged depending on the payment method.

*For convenience store payments, we will begin preparing the product after payment is completed. Please note that even if your order is completed, the item may be sold out by the time your payment is completed.

*For convenience store payments, if payment is not made within 3 days of placing your order, it will be automatically canceled.

【about shipping cost】

Free shipping nationwide (excluding Okinawa and remote islands)

Customers in Okinawa and remote islands will be charged an additional shipping fee of 800 yen.

[Delivery days]

Regular products: Within 3 business days from order (payment)

Pre-order products: listed on each product page

 *Based on business days (excluding Saturdays, Sundays, and holidays)

*Estimated delivery date may change due to production circumstances.